Sears Outlet at 2280 Griffin Way, Corona, California.

We present you the complete information about the company Sears Outlet — Establishment, electronics store, home goods store, furniture store and hardware store at 2280 Griffin Way, Corona, California: contacts, photos, working hours, social networks and other information.

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  • Jan, 22 2019
    Felice Lococo
    1
    My experience with this place is that even though they have good products, the delivery / installation team sucks, and can't keep a commitment.

    I ordered a dishwasher from this store on 6/1/2017, and was given a delivery / install date of 6/8/2017. I was told "24 hours before installation I'd receive a call from an robot message, telling what time the installers would be out on Thursday."

    Wednesday night comes, and I receive the robot call they will be out from 1-5 pm, please be available, because they will not deliver if they can't reach you between those hours they will not deliver.

    All day Thursday I waited and waited, no call from ANY installer was received. Call the store up, they were going to call and return a call to me with a status. Spoke with a store manager named Brandon. He didn't return my phone call.

    Thursday comes and I go to the Corona store to find out why my purchase wasn't delivered. I spoke with Cody, and she called the live number, and got an answer, that the delivery was actually scheduled for 6/9/2017, and would be delivers and Installed between 1-5PM. She also told me to call her if they didn't deliver by 5PM. I called Cody at 4:30PM to tell her they haven't called with an ETA, and she said she would call me back with a status. Let me stipulate, that I've already got my credit card backed out, and Cody made sure that I was taken care of. She is the epitome of good customer service. Too bad Maureen wasn't and I'm stuck with a fill hose, and a power cable, because she forgot to add that on the initial purchase.

    As of this writing, 6/10/2017, I plan of returning to the store today and getting the charges for the purchase, delivery, and installation backed out, on my credit card. You can keep your garbage, because if you let the tail wag the dog, Sears deserves to go out of business.

    It's a shame this happens, but this is what occurs when management doesn't accept responsibility for not hiring competent staff to complete the delivery and installation of its products. I'll make my purchase at Lowes or Home Depot, and hopefully they'll have a better selection than GE or Whirlpool to choose from.

    IMHO, I feel a few higher up head honchos should be given the axe, because of this snafu. And please get your phone line fixed. It's really noisy with crackling.
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